All help
Acting as a participant
See and do what a participant would, to help them, for 30 minutes and on the record.
When a participant needs help, an admin can act as them: see their pages and do what they would, at their organisation.
How it works
- Open the participant from People and roles and choose Act as this person.
- Confirm. For 30 minutes, you see their pages, with a banner at the top.
- Choose Stop acting when you are done, or let the time run out.
What it never does
- You cannot act as anyone who also holds a role other than participant.
- You cannot change their sign-in address, password or authenticator app.
- Everything you do is recorded in the audit log against you both.
To act as someone, you must have signed in with your second step.